WARRANTY POLICY
Warranty Claims
At the discretion of StrikersCricZone, we offer a limited warranty against any fault of manufacture or defective materials for a period of 30 days.
Should you believe a warranty claim to be necessary, the product must be returned to us for inspection. Proof of purchase is required to be provided for any claim to be valid.
The warranty period does NOT include the following:
- Misuse
- Insufficient knocking in and preparation prior to use (Cricket Bat)
- Superficial cracking
- Damaged edges or toe, or excessive use
- Labor
- Knocked bat and Used bat
In the case of a replacement product, the remaining warranty period on the existing product will only be carried onto the replacement bat.
Note: FOR ANY LOSS OF THE PACKAGE BY THE SERVICE PROVIDER OR MISSING PACKAGE, WE ARE NOT RESPONSIBLE. WE CAN TAKE CARE ONLY IF THE PACKAGE IS INSURED BY YOU.
The fault of manufacture or defective materials for a period of 30 days.
Bats used against bowling machines are not returnable as these especially damage cricket bats.
Warranty on Cricket Bats
- International Grade/Players Quality (LE and above): 6 months from the date of purchase.
- 5 Star/Grade 1 Bats (deemed by manufacturer): 6 months
- Grade 2 / 4 Star Bats: 4 months
- Grade 3 Bats and Below: 2 months
- Kashmir Willow Bats: 7 days (Not covered if used with a leather ball)
Warranty only covers if the bat is defective based on the manufacturer's claim. If a handle is broken within that time, the bat is repaired free of charge. No warranty on edges or toe on any bat. Warranty basically covers for internal stress cracks which are not visible.
Things We Do Cover:
- Broken handles
- Loose handles
- Storm Damage: This is when the tree has been affected by very strong winds which has blown the tree from side to side in an excessive manner and has broken the cell structure of the willow. This wind damage is a natural occurrence and there is absolutely nothing us or the bat manufacturer can do about it. They will not always break but if slightly misused or they catch a fast Yorker on the toe with perhaps a poor-quality ball they are more likely to break. A good way to reduce the chances of this are by having extra toe protection on the bat.
Warranty on Cricket Balls
Cricket ball manufacturers in Pakistan and India offer zero warranty on cricket balls, therefore, we cannot offer you any warranty either. As it’s the nature of the game where you hit the leather off the ball (literally sometimes), your cricket ball will break from wear and tear eventually. Cheaper balls will deteriorate quicker than expensive ones. We recommend purchasing ONLY high-quality expensive balls for the best results from reputable manufacturers.
Warranty on Cricket Equipment / Padding
Limited warranty on manufacturing defects is carried by the individual brands and defective products are inspected by the individual brands.
In all cases, shipping and labor are NOT covered. For example, if a bat handle breaks, we will replace the handle for free, but there is a $75 labor charge, and you will need to pay for shipping as well.
Please email all claims to admin@strikerscriczone.com.
PRICE MATCH
At the discretion of StrikersCricZone, we offer a limited Price Match against any Cricket Gear products available on our website.
Price Match Conditions:
-
StrikersCricZone does Price Match with selected competitors who are similar to our online website and should be based and operated in the USA.
-
We do NOT Price Match with products available on wide-range product websites like Amazon, eBay, and similar.
-
The product for Price Match needs to be exactly the same as on our website (year, size, weight, model, etc.) and must be available with another website for immediate purchase.
3.1 For example: If StrikersCricZone has a bat for $150 which is lightweight (2.8) and another website has the same model bat for $150 but heavy weight (2.13), this is NOT covered under the Price Match.
-
Any products available on other websites on Pre-Order, Old Year Model, Clearance Sale, etc., are NOT covered under Price Match.
-
No other coupon codes, Free Shipping, Returns, or Exchanges on Price Match products.
How to Proceed with Price Match
This is a very simple process.
-
Send us the other website link.
-
MUST send us pictures of the products. Especially for bats, a picture with the weight shown on a weighing machine, and full pictures of the front, side, and back.
-
If it is under the Price Match policy, we will match it within less than one hour or a maximum of 24 business hours.
-
You can communicate with us through the following options:
4.1 Email (admin@strikerscriczone.com) with the subject line "Price Match" OR
4.2 Call, Text, or Whatsapp us at +1 510-244-8109 OR
4.3 Send a message in our Facebook messenger. -
You will get the notification through the same channel you used for communication to buy the products. Once you get the communication, you can buy it immediately.
-
The Price Match code or pricing options cannot be used with any other products. If used, the order will be void.